Homland Prestige Limited ("Homland Prestige," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have, whether you're reaching out from within Nigeria or from abroad.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details: your name, phone number, email address, and any details submitted through our enquiry forms, contact page, or WhatsApp.
- Property interest information: which estate(s) you've asked about, budget preferences, and payment plan interest.
- Communications: records of calls, messages, and emails exchanged with our team for service and support purposes.
- Technical information: basic browser and device information collected automatically when you visit our site (such as browser type and general location), used only to keep the site working properly and secure.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide details about our estates and pricing plans.
- Schedule and coordinate site visits and inspections.
- Process your interest in a property, including verification and documentation steps.
- Send updates about new estate releases or pricing changes, where you've asked to be notified.
- Improve our services and website based on how visitors use them.
- Meet legal and regulatory obligations where applicable.
3. Clients Outside Nigeria
We work with clients both within Nigeria and abroad, including the diaspora. If you are contacting us or engaging in a transaction from outside Nigeria, your information may be processed and stored in Nigeria in order to provide our services to you. By using our site or engaging our team, you consent to this processing.
4. How We Share Information
We do not sell your personal information. We may share it only in these limited circumstances:
- With legal, surveying, or documentation partners directly involved in processing your property transaction.
- With service providers who help us operate our website, communications, or customer support (such as WhatsApp, hosting providers, or email services), bound to handle your data responsibly.
- Where required by law, regulation, or a valid legal request.
5. WhatsApp & Third-Party Platforms
Where you choose to contact us via WhatsApp or a similar third-party messaging platform, your use of that platform is also subject to that platform's own privacy policy. We recommend reviewing WhatsApp's privacy terms if you're contacting us that way.
6. Data Retention
We retain your information for as long as necessary to respond to your enquiry, complete a transaction, or meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.
7. Your Rights
Depending on where you are located, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, where we're not required to retain it for legal reasons.
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, contact us using the details below.
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your information appropriately.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last updated" date above when we do.
10. Contact Us
If you have questions about this policy or how your information is handled, reach out to us:
- Email: customercare@homlandprestige.com
- Phone / WhatsApp: +234 916 550 7731
- Visit our Contact page for office locations.